Shipping policy

Shipping Policy:

Thank you for choosing The Artémis Edit! We're committed to ensuring your order arrives promptly and safely. Please take a moment to review our shipping policy:

Shipping Providers: We utilize the services of Australia Post to deliver your orders efficiently and reliably.

Shipping Times: We aim to have your orders delivered within 10 days from the date of purchase. Please note that delivery times may vary depending on your location and other external factors.

Tracking: Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of your order.

Free Shipping: Enjoy free Australia Wide standard shipping on orders over $300AUD.

Returns: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of receiving it. This excludes earrings unless they are faulty.  

International Shipping: International Shipping can take up to 2 weeks dependent on location, you will receive a tracking number via email. 

US Customers – Duties & Taxes

Due to recent changes in US import laws, duties and taxes on jewellery have increased significantly. As a result, some customers may experience higher fees upon delivery.

For a refund to be processed, the item must be successfully returned to our warehouse in its original condition. Unfortunately, if a parcel is abandoned, confiscated, or not returned, we are unable to recover the item or associated costs.

  • Any duties or tariffs are the responsibility of the customer.

  • These fees are collected separately at delivery, if applicable.

  • Final costs vary depending on the total value of your order and U.S. regulations.

We recommend checking your local customs guidelines before purchasing. Our team is always here to assist with any questions at hello@theartemisedit.com

International Shipping Notice
We ship worldwide from Australia. Please note that duties and taxes may apply depending on your country’s import regulations. These charges are determined by local customs authorities and are the responsibility of the recipient. We recommend checking with your local customs office for more information prior to placing your order.

Shipping Disclaimer: Once your order has been dispatched, it is in the hands of the shipping carrier. We provide a tracking link for all parcels so you can monitor your delivery's progress. While we work with trusted shipping partners to ensure timely delivery, we cannot be held responsible for delays, lost packages, or other issues that may occur during transit. If you experience any concerns with your parcel's delivery, we recommend contacting the shipping carrier directly for further assistance.

Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at hello@theartemisedit.com

Thank you for choosing The Artémis Edit!