Politique de remboursement
Returns Policy — International & Domestic
We hope you adore your new piece. If it’s not quite right, we accept returns within 14 days of delivery for a refund or store credit.
To be eligible, your item must be:
- Unworn and in its original condition
- Returned with original packaging included
- Accompanied by proof of purchase (order number)
To start a return, please contact us at hello@theartemisedit.com Returns should be sent to:
PO BOX 205, BATMAN, Melbourne, VIC.
Earrings
For hygiene and safety reasons, we are unable to accept returns or exchanges on earrings for change of mind. This does not affect your rights under Australian Consumer Law.
If you need help choosing a style, we’re always happy to assist prior to purchase.
Return Shipping
Australia & International: Return shipping is at the customer’s expense.
If your item arrives faulty or damaged, please email hello@theartemisedit.com with your order number and photos. Once approved, we will provide a prepaid return label.
We recommend returning items via a tracked service, as we cannot be responsible for returns lost in transit.
Australian Consumer Law
Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law. Where an item is faulty, damaged, incorrectly described or otherwise does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund as required by law.